Comments on: Swisscom Eurospot not happy with Muniwireless

By: Ed

Ed — Sun, 04 Oct 2009 10:55:44 +0000

Its a relief to read that you have posted your very nice report and the response from the sales director of the swisscom or rip-off-com internet provider.
I travel for work in Europe and I cannot stand the extortionist swiss com rates. I am currently in Vienna at the Hilton StadtPark and just paid 22 Euros for their economy 24 hour internet usage. Even at that price the internet is so slow that I may as well be using dial up!!

I guess I have no option but to upgrade to the business usage tomorrow.

Why is this company still in business. It is a rip off!! We have these communo-fascist companies like British Telecom and SwissCom in Europe who think that through their unfriendly services they can charge what ever they want.

Where is the justice?

Well thank you so much for your blog and I hope that companies like this listen to public opinion or go bust!

By: Nancy

Nancy — Wed, 14 Jun 2006 05:52:22 +0000

I just spent a few days at the Paris Hilton and was on the internet for 17 minutes. I have just received a bill from Swisscom eurospot for 87 minutes – - and charged accordingly. I can’t make their customer phone number work, their customer support e-mail address isn’t transmitting my e-mail, and I can find NO way to contact them to fix this. I’ve also written to the Paris Hilton to ask them how many customers per week are ripped off by this company? this is insane.

what’s amazing was that I was all over Croatia for 10 days prior and found quick, easy and cheap internet service. Got to Paris, and only found the hotel service, and now have been ripped off for many, many Euros??? Last trip to Paris and the Paris Hilton, if this doesn’t get straightened out. Steer clear of any “service” offered by Swisscom eurospot. it scares the hell out of me that they have my credit card number….

By: Anon

Anon — Wed, 26 Oct 2005 20:55:34 +0000

I was one of the 50% that Swisscom let go. Believe me, if you think the service is bad from a user stand point try convincing hotels and their clients that it is excellent when you know yourself the whole setup is run by a bunch of amateurs. If I were an hotel, I would put in my own service and offer it as part of the package as in my enitre time with Swisscom, I did not see a conference that worked or visited a client that was happy. Their philosphy is that they are right the client is wrong, you do what we say which is why the revenues have eroded so badly. It not only effects Swisscom’s revenue but also the hotel as their clients get put off using the hotels.

By: Jeff

Jeff — Wed, 10 Aug 2005 16:52:10 +0000

Funny, They should send Dick to the US to learn the basics of customer service.

¬®The customer is always right¬®

By: rick

rick — Mon, 31 May 2004 01:20:10 +0000

I heard they got rid of 50% of their employees this month because revenues are horrible. Is the end in sight for eurospot?

By: Muniwireless

Muniwireless — Fri, 28 May 2004 00:52:12 +0000

Cory Doctorow writes in BoingBoing that Swisscom has “undoubtably, the worst pay-for-WiFi service in Europe (though the WiFi provided by the incumbent Spanish telco gives it a run for its money).”

He goes on to say that “SwissCom’s service is so crap that I actually worked it into my next novel, Someone Comes to Town, Someone Leaves Town, as a fictionalized account of my own experience with last September at a WIPO meeting in Geneva. I’m headed back to Geneva on June 6 for more WIPO stuff, and I’m already dreading using the rotten, stupid, horrendously expensive SwissCom setup.” Read the rest here .

I guess I’m not the only one who has had a bad experience.

By: Terry

Terry — Fri, 28 May 2004 00:41:19 +0000

Perhaps Mr. de Pater should fresh up on his customer facing skills. I bet this article would be a lot more positive if he had said:

I’m sorry you had a bad experience with using Swisscom Eurospot. We are constantly working to improve out service and are evaluating…. (blah blah marketing crap inserted here)…. Perhaps we can convince you that our service is good if you use it more often, so please find attached 12 free hours of access to any eurospot hotspot in Europe.

But no, Mr. de Pater decided to go in for the kill and leave a bad impression for everyone!

I’m in Switzerland and always use sunrise, they are a lot better and a bit cheaper (but still switzerland, so expensive anyway).