Nokia’s OVI service destroys 3 weeks of user data
The horrors of “cloud computing” Nokia style (from RCR Wireless): The Finnish manufacturer — which is striving to evolve into a mobile Internet services company — said its Contacts for Ovi offering shut down after a cooler failed, causing a server to crash. The service was down for several hours Thursday and — more importantly — all customer updates for the past three weeks were lost. “Words can’t explain how incredibly sorry we are for the inconvenience,” wrote Kristian Luoma, contact manager for Contacts on Ovi, on the company’s blog. “We’re sorry for the lost contacts in your phonebooks. We’re sorry that the profile pictures you love, and we love too are gone. Nothing can make this right, we know, but we’re hoping that you can forgive us and give another chance to give you good service.”
Now that we use remote services such as Gmail, Google Docs, Google Spreadsheet, Zoho Invoice (one of my favorites), Mint (personal finance) and most of the time nothing goes wrong, we forget that maybe, just maybe, we need to make local copies of our most precious data. In the old days, people warned us to make backups of our local hard drives to remote locations. Now we are advised to make local backups of data that are sitting in remote servers.
I have written about this before on my other blog, Pajama Entrepreneur:
What terrifies me about cloud computing, aka online applications
This is just going to get worse as more people use mobile devices instead of laptops or desktops. Much of their data will be created while they are on the move and uploaded to a remote location to a service like the one that Nokia runs. Most people don’t bother to find out what happens to this data when the company is gone or when the service is shut down.
Please post your thoughts in the comments section below.
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